We are pleased to announce the release of our Order Tracking System!
This means that now you can follow the progress of your order with Perfect Crystal Windows directly through our website! There's no need to log in or create an account - just type in your job number and post code and you can see what happens in your order.
This tracker can be accessed directly from the webpage header. It’s simple and practical - every time there is a change in the status of the order, the appropriate icon changes colour and the corresponding notification is published under the 'Tracking Info' heading. Additionally our customer receives an email notification containing all the necessary information regarding scheduled survey, confirmation of the order details (as only then we can move to production), any changes, and details regarding the installation with all necessary information.
Anytime and anyplace our customers can just check whether there’s been any change in the status. With the help of this system we aim to gives the right information at the right time and clear visibility throughout the process!
This past year, which was the 15th year in the business for our company, has triggered a process of continuous improvement with our customers in mind, to make sure we deliver great customer experiences and quality service. Process that we are fully committed to.
All the changes, that we started implementing over the recent months, streamlining our operations, shortening administration times, have been made to improve our lead times and make the ordering process easier for our customers.
This order tracker is only one of the steps that we are taking to bring us closer towards that goal.
If you have any questions or suggestions how we could improve it further, to make sure it guarantees your peace of mind - send us your suggestions to firstname.lastname@example.org.